Privacy Policy

1. Introduction

Big Moose Roofing, LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit information, or engage with our services.

2. Information We Collect

We may collect the following categories of personal information:

A. Information You Provide

- Name

- Phone number

- Email address

- Property address

- Photos of your property (including roof images)

- Payment information

- Information submitted through financing applications (such as credit-related information, where applicable)

B. Information Collected Automatically

- IP address

- Browser type

- Device information

- Website usage data (via cookies and tracking tools)

3. How We Collect Information

We collect information through:

- Website contact forms

- Online scheduling or request forms

- Meta (Facebook/Instagram) lead forms

- Phone calls and call tracking systems

- SMS/text communications

- Third-party tools such as CRM systems

4. How We Use Your Information

We use your information to:

- Provide roofing estimates and services

- Communicate with you regarding your project

- Send appointment confirmations and updates

- Process payments and financing requests

- Improve our website and services

- Send marketing communications (email and SMS)

- Comply with legal obligations

5. Sharing of Information

We may share your information with:

A. Service Providers

- Subcontractors and crews performing roofing work

- CRM and marketing platforms (e.g., GoHighLevel)

- Analytics providers (e.g., Google Analytics)

- Advertising platforms (e.g., Meta Pixel)

B. Financing Partners

If you apply for financing, your information may be shared directly with third-party financing companies.

C. Legal Requirements

- We may disclose information if required by law or to protect our rights.

6. SMS and Email Communications

By providing your contact information, you consent to receive:

- SMS/text messages

- Phone calls

- Email communications

- These may include:

- Appointment reminders

- Service updates

- Marketing offers

You may opt out at any time:

SMS: Reply STOP

Email: Click unsubscribe

Message and data rates may apply.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

- Analyze website traffic

- Improve user experience

- Run advertising campaigns

We use tools including:

- Google Analytics

- Meta Pixel

You can control cookies through your browser settings.

8. Data Security

We take reasonable steps to protect your personal information.

However, no method of transmission over the internet is 100% secure.

9. Your Privacy Rights

- Depending on your location (including California), you may have the right to:

- Request access to your data

- Request deletion of your data

- Request correction of inaccurate information

To exercise these rights, contact us at:

[email protected]
406-607-8266

10. Data Retention

We retain personal information only as long as necessary to:

- Provide services

- Comply with legal obligations

- Resolve disputes

11. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy at any time.
Changes will be posted on this page with an updated effective date.